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Zhejiang hotel, Hangzhou For a lovely clean hotel with loads of facilities, the customer service staff were basically useless, not one of them could speak decent English, an less than hopeless in being able to give directions and/or recommend or promote places of interest within Hangzhou. They should have at least one staff on duty who is able to communicate in the international language of "English" & be knowledgeable to offer directions & advise on local surroundings
2011-09-16
酒店回复 ：
2011-09-20
Sincerely, let me do apologize to you honarable guest on behalf of all the staff. We are so sorry that you feel disappointed because of the communication problem we caused. In fact, we have been doing self-examination in this aspect. Your precious comment reminds us that improving guide service in English is an urgent and significant task to meet the requirements of our guests from different countries. With the improved staff skills, we are looking forward to your next visiting and promise you a more convenient stay!
Experience with Zhejiang Hotel When I check-in, there was this Guest Relation Officer Ms Wang Jia that accompany me all the way ensuring that my family was comfortably settled in. Very good service. The environment was clean. The hotel breakfast was acceptable but can still be improve. Travelling around is also convenient.
2011-07-24
酒店回复 ：
2011-07-26
On behalf of our hotel, we would like to thank you for your pertinent comment from the bottom of our heart. We have conveyed your gratitude to the Guest Relation Officer Ms Wang Jia. What we have done for you is what we should do, and your comment will inspire us to achieve a higher goal in the future. Thank you again and all the staff in our hotel are looking forward to your next visit!
房间价格
3.63 
