用户la****对阳朔碧莲江景大酒店点评

New hardware, poor maintenance

I stayed two nights there because our tour guide said this is the only 5-star hotel in Yangshuo. The hotel is very new and close to everything. But for the 2-nights I stayed, I had to change room 3 times.

First time it was because the shower glass enclosure was leaking. After one shower, the bathroom was already flooded. It was late at night after a full day of activities, everybody, especially the kids were already very tired. We had to move to a room in a different building ourselves with nobody from the hotel to move our luggage.

We had to change room again the very next morning because the balcony sliding door couldn't be closed after we stepped out briefly. We called the maintenance guy to come fix, but he couldn't. So we moved to the 2nd time.

This time, the wall paper was dirty. It looked like somebody spilled a bottle of wire, and was covered by pink stain. Yuk!

The final room we moved into was OK, but kids found something disgusting. There was a mushroom, yes, a mushroom popping out of a gag between the wall paper edge and the base board close to the bathroom. I guess it was because of the moisture. But it looked gross!

I can't feel sorry enough for the hotel. Having such new hardware and good location, the maintenance is simply not there. Also, the concierge in the lobby must be somebody's agent. When we asked her to recommend a good local restaurant, she pointed us to a restaurant on the deserted East Street. Not only that, she said the restaurant was usually packed and needed a reservation. So she called and we were grateful. But when we walked over there in a hot and steamy summer night, the restaurant was completely empty with almost no customer! We knew immediately that the concierge was running her own agenda, and we didn't eat there.

One positive thing I do need to point out about the hotel is the Chinese restaurant (I forgot their name) inside the hotel one level below the lobby. We went there for lunch well past 1:00 PM, when nobody was eating there. We sat down, and the waiters were very friendly and patient. Their dishes were well prepared and presented, and tasty too. I was expecting to pay a little more for a restaurant in a 5-star hotel. But it turned out their price was very reasonable, if not any cheaper than those on the West Street.

I really hope that the hotel management can beef up their maintenance on the hotel facilities.

用户20****对阳朔碧莲江景大酒店点评

新酒店装老员工

8月21-23日入住豪华江景房两天半，评价如下：
1.推荐酒店中餐厅，服务到位，面向漓江，景观一流，饭菜可口，价格公道。比熙熙攘攘的西街餐厅高出几个档次。
2.酒店管理人员素质较高，处理反映问题得体。
3.Housekeeping(清洁工)最牛，事例有二：A.入住时地毯很脏，找来清洁工吸尘，吸后效果不佳，我们提出自己动手，清洁工也不客气，把吸尘器交给我们就走。B.第二天8点在门口挂上请清洁的牌子，12点回来时一看毫无动静，只能打电话给总台，吃完午饭后回来，房间虽然整理完了，但酒店配的睡衣没有挂起来，随意放。

用户_Z****对阳朔碧莲江景大酒店点评

环境不错

服务比较好，但是提供的其他服务价格有些贵，例如演出门票，送机场出租车费用

用户65****对阳朔碧莲江景大酒店点评

值得推荐的酒店

整个宾馆整洁干净，离西街很近很方便，但是周围环境不是很好，交通太乱，居然没有一个信号灯。很遗憾房间小了些，与真正5星相比略有差距。不过在阳朔应该是很不错的酒店了吧。

用户13****对阳朔碧莲江景大酒店点评

离西街很近，酒店设施不错，房间也很干净，性价比不错，下次来还住这。提点意见：8月2日入住时，前台小姐态度有些生硬，跟五星级酒店不是很符。一点到酒店，却被告知三点才能进房。很疲倦却没法。这点有点不爽。