用户Al****对最佳西方北京碧云天国际酒店点评
The review about Ctrip service hotel reservation
Nobody met me in the airport, so I had to call the reception and ask for the address, then to find a taxi and to search with the driver for 40 min - as noone knew where exactly the hotel was. They say they don''t have buses after midnight, but Ctrip has not informed me about that. After I arrived, the reception girl told me the room was not booked and my name was not on the list. I just had a printed record of the Ctrip reservation and they allowed me to stay. But still, the room WAS NOT booked, although I got the sms and email confirmation from Ctrip. What if I didn''t speak Chinese? What if there were no free rooms for that night? This time the Ctrip service was awful!