2011-11-15

感谢您惠赐有关下榻 Mercure Wanshang Beijing 的宝贵意见。我们真诚地期待您的下次光临。

2011-11-08

尊敬的陈女士您好，感谢您惠赐有关下榻 Mercure Wanshang Beijing 的宝贵意见。根据我们与网站一起查询，您此次入住时所订的是提前三天预订预付房型，此类房间比现付价格要优惠，但是其付款方式是需要您预付全额房费的，并且有提示不可更改、不可取消、不给予退款。所以希望您能理解。再次感谢您的入住。

2011-11-08

Dear James Weifiock Thank you for taking the time to tell us about your experience at the Mercure Wanshang Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2011-11-08

十分感谢您花时间告诉我们有关您在 Mercure Wanshang Beijing 的体验。很遗憾未能达到您的期望，请允许我们向您表达我最诚挚的歉意。 在 Mercure，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务