用户lk****对苏州平江客栈点评
Well-located hotel with charm
The hotel was well-located next to the old quarter and near the Humble Administrator''s Garden and Lion Park. We enjoyed staying in the converted historic property. It offered all the amenities and was spacious. On the whole it was clean, but the shower tended to splash onto the rest of the bathroom floor because the shower curtain was not long enough. We ate the hotel breakfast once; it was unremarkable and expensive for what it was. Avoid it if you can. There are many restaurants in the neighbourhood, of various levels, as well as many food carts offering local delicacies. The service was good on the whole, but when we asked about a car for the next to drive us to our next location, we were told that the hotel would look into it for us and let us know. In fact, at the end of the day, they had done nothing and disavowed any knowledge of our request. The lady we spoke to had gone off-shift and the responsibility was shifted to her. No apologies for dropping the ball. It meant that at the last moment we had to scramble to arrange a car. Thankfully we were able to do so ourselves, but the hotel''s lackadaisical service ruined an otherwise pleasant experience. It was also very difficult to find the hotel as all our taxi drivers had difficulty, even with the provided map.