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CUSTOMER SERVICE AT RECEPTION WHEN CHECK IN Highly desappointing customer service at reception when checking in. First reception claimed my credit card had a problem. No suggestion what to do. No action to try an other machine. I had to go to an ATM to collect cash to pay the guarantee. When I came back I asked hotel Manager to help the staff to try the other machine which did work properly. So no problem with my card but the hotel lazy reception.
2011-11-08
酒店回复 :
2011-11-14
Dear Sir, Sorry to bring you any inconvenience on this, we will check it carefully to find out what happened. We have forward to relevant departments to strengthen management. Thanks for you sending us this letter to help us improve our service, look forward your next visiting.