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average Location is good, rooms are very nice,comfy and clean, and hotel looks just perfect. But for some reason the service is just horrible. Everyone is sooooooo sloooooow. It took us 30 minutes to check-in and 30 minutes to check-out. They pay more attention to chinese guests, then to foreigners. They made us wait, cause chinese guests were in a hurry. As if we were not. The swimming pool is not open in the morning nor evening. Apparently only during the day. Sauna didn''t work. Restaurants in the hotel just suck. Overpriced with just several items on the menu.
2011-07-04
酒店回复 :
2011-07-07
We hope you will accept our sincere apologies for all the inconvenience your party experienced at our hotel. Our General Manager is aware of your evaluation and it will be shared with the management team. We will take your comments regarding our service into consideration and we will do our best to train our staff so they will be better prepared to serve all our customers. We are glad you found our rooms nice and to your satisfaction. We appreciate your positive remarks. We look forward to serve you in the future, and we hope we can provide you and all our customers with high-quality service.