用户kr****对承德乾阳大酒店点评
New building 7 very nice, disappointing experience with room availability
We stayed in new building 7, recently built, quality of room very nice. The disappointment is that we booked a "business suite" on Ctrip, but when we arrived, the hotel said that no more business suites were available and placed us in a standard room. Normally, a hotel would offer some sort of recompense for this - a voucher to use for a future free night stay, etc. In this case, the front desk simply told us the hotel was very busy and "so sorry, but no more rooms available of the type you booked."