用户ch****对西安皇城海航酒店点评

再也不住此酒店， 想起就是气。。。如果想此酒店继续营业， 酒店的经理一定要严肃的细查和调理。。。

用户_w****对西安皇城海航酒店点评

the location was little bit further from the centre then expected, there was no shops around. the staff was ok.the building has offices on the downfloors, the room started from 10, so in the morning it was very busy at the elavator. also the floors are very dark, the airco in our room wasnt enough so sometimes it was very hot.breakfast was good, enough choices... for the price is was ok, but we would stay at another hotel next time

用户我儿****对西安皇城海航酒店点评

因工作原因一直住海航快三年了,感觉越来越不如以前了,前台的服务态度真不敢恭维.速度也有待提高.房间里的卫生也大如前,还有股味道,每次进门,都要全部开窗散味.只有早餐还算可以吧.希望能好好改进!

用户ji****对西安皇城海航酒店点评

服务很差

一 酒店的房间很小，性价比很低。二 浴室里很不洁净，浴缸里还有毛发，让人很惊讶。。。三 服务很差，前台的接待人员素质超低，基本的礼貌用语都没有，办入住手续的时候说话爱理不理的，复印好身份证后居然是撂倒柜台上给我的。。。。 打电话跟前台借充电器，电话刚接通，我“喂”了一声，那边居然传来“你说你说嘛，啥事？” 。。。。态度真的是令人汗颜啊~~~ 送充电器的那个大婶倒很有礼貌。。应该叫她老培训一下前台的服务员。。。你们整体应该向成都的圆和圆客栈学习一下，人家的硬件超标，服务更是没得说。总之我以后绝对不会住海航酒店了，再也不会。。。

用户高兴****对西安皇城海航酒店点评

这次去西安住的这家酒店，凑合住的。外面海航的大牌子够亮！一进屋感觉吓了一跳，真是名不符其实